Thursday, 14 February 2013

Benefits of using click to call

Technology has evolved so that businesses can directly communicate with consumers who click a link on their website. Bell Media has developed a click to call technology that removes the need for a traditional call center. Instead, customers can communicate their needs and even orders with live agent. Such communication increases web traffic, communication and sales. Most people have a phone near them when they surf the web or want to save time. Having a click to call feature on a website offers another layer of customer service. The agent and the consumer can browse the web together and have all questions answered. A conversation could be the push a person needs to purchase goods or services. 

Video And Click To Call

Informing your consumers about the click to call feature on your website helps. The best way of doing this is by adding a website video or a video spokesperson. This is just one metode of using video on your website.

Click To Call Customer Service 

Consumers like when they have all of their questions answered quickly and efficiently. Having a click to call feature means that people can have questions about products, shipping and prices answered by live agents. Consumers like immediate responses. A positive exchange with a representative could be the push a person needs to make a purchase. Customer satisfaction can means that a person is likely to make another purchase in the future. 

Click To Call Saves Time

Click to call cuts down communication time. Consumers can click a link and easily have all of their questions answered. The customer is quickly routed to the right representative. Thus, a person has less work to do and a business can directly answer people's needs. This saves both parties a lot of time and research. 

Click To Call Is Easy to Use 

Businesses should embrace click to call because it is easy to add to a small business website. All people need to do is sign up, fill in the appropriate information, customize a logo and paste the information on the website. In no time at all, a business can talk to visitors. 

Capture Important Information 

This technology also captures consumers' information. This is important so that a business can refine its marketing campaigns. A person's name, phone number and location will be recorded. Additionally, important data about a call will also be saved: the date and time of the conversation, minutes an agent spoke with a customer and call schedules. 

SMS Verification Screens Calls 

No business wants to deal with spam or prank calls. This is why there is SMS code verification to authenticate users who need information. Such features ensure that click to call is used only by real consumers with real questions. 

Many Ways to Use Click to Call 

Click to call can be used not only on a website or blog but also on banner advertisements and in search engines. Some businesses will also include such links in their emails, PDFs and newsletters. Such access gives consumers all of the information they need to click, call and communicate with a business. 

Businesses that want to increase their web traffic, sales and client base should consider investing in click to call features. This technology is easy to add to a website and increases direct communication with potential customers. People love to feel special and appreciated. A positive discussion between a consumer and agent is sure to improve a business's image and reach.

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